CODE OF ETHICS

This establishment subscribes to the following business practices:

• To perform high-quality repair service at a fair and just price.
• To use only proven merchandise of high quality distributed by reputable firms.
• To employ the best skilled technicians obtainable.
• To furnish an itemized invoice for fairly priced parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
• To have a sense of personal obligation to each individual customer.
• To promote good will between motorist and members of this association.
• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
• To offer the customer a price estimate for work to be performed.
• To furnish or post copies of any warranties covering parts or services.
• To obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
• To notify the customer if appointments or completion promises cannot be kept.
• To maintain customer service records for one year or more.
• To exercise reasonable care for the customer's property while in our possession.
• To maintain a system for fair settlement of customer's complaints.
• To cooperate with established consumer complaint mediation activities.
• To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
• To uphold the integrity of all members of the Automotive Service Association.